Privacy Policy

Who We Are

Our website address is:
https://slidingsashwindowsuk.co.uk

Sliding Sash Windows UK is an online supplier of uPVC sliding sash windows, offering a full design and order system for customers across the United Kingdom.

If you have any questions about this Privacy Policy or your personal data, you can contact us at:
📧 sales@slidingsashwindowsuk.co.uk

What Personal Data We Collect and Why We Collect It

We collect personal data to provide our services, process orders and improve your experience on our website.

Information you provide to us:

• Name
• Email address
• Phone number
• Delivery and billing address
• Window specifications and order details
• Messages submitted through forms or email

Information collected automatically:

• IP address
• Browser type and device information
• Website usage data
• Cookies and tracking data

We collect this data to:

• Process and fulfil your orders
• Provide customer support
• Respond to enquiries
• Improve our website and services
• Meet legal and regulatory obligations

We only collect and use your data where we have a lawful basis under UK GDPR, such as fulfilling a contract, legitimate interest or your consent.

Comments

If visitors leave comments on the site, we collect the data shown in the comments form along with the visitor’s IP address and browser user agent string to help detect spam.

Media

If you upload images to the website, you should avoid uploading images with embedded location data, as visitors to the website may download and extract this information.

Contact Forms

When you submit a contact form on our website, we collect the information you provide, including your name, email address and message details.

We retain this information for customer service purposes and to respond to your enquiry. We do not use this data for marketing unless you have given explicit consent.

Cookies

Our website uses cookies to improve your browsing experience and analyse website performance.

Cookies may be used to:

• Remember your preferences
• Improve website functionality
• Track website usage and performance

You can control or disable cookies through your browser settings.

Analytics

We may use analytics tools to understand how visitors use our website. These tools collect anonymous data such as pages visited, time spent on the site and general user behaviour.

This helps us improve our website and provide a better user experience. You can opt out of analytics tracking through your browser settings.

Who We Share Your Data With

We may share your personal data with trusted third parties where necessary, including:

• Delivery and logistics providers
• Payment processors
• Website hosting and IT service providers

We only share the data required for these services, and all third parties are required to handle your data securely and in accordance with UK data protection laws.

How Long We Retain Your Data

We retain personal data only for as long as necessary:

• Contact form submissions may be kept for up to 6 months
• Customer order records may be kept for up to 6 years to comply with legal and tax requirements
• Analytics data may be stored for up to 12 months

After this period, data is securely deleted or anonymised.

What Rights You Have Over Your Data

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request transfer of your data

To exercise your rights, please contact us at:
📧 sales@slidingsashwindowsuk.co.uk

Where Your Data Is Sent

Your data may be processed within the UK or transferred to trusted third-party service providers. Where data is transferred outside the UK, we ensure it is protected using appropriate safeguards in line with UK GDPR requirements.

Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Sliding Sash Windows UK
🌐 https://slidingsashwindowsuk.co.uk
📧 sales@slidingsashwindowsuk.co.uk

Additional Information

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure website connections (SSL encryption)
• Restricted access to personal data
• Regular system monitoring

What Data Breach Procedures We Have in Place

In the event of a data breach, we have procedures in place to:

• Identify and contain the issue
• Assess the risk
• Notify relevant authorities if required
• Inform affected users where necessary

What Third Parties We Receive Data From

We do not receive personal data about users from third parties for marketing purposes. Any data received is only used to support our services.

Automated Decision Making

We do not use automated decision making or profiling that has a significant effect on users.

Industry Regulatory Disclosure Requirements

We operate in compliance with applicable UK laws and regulations relating to data protection and online commerce