At Sliding Sash Windows UK, we specialise in supplying high-quality, made-to-measure uPVC sliding sash windows. As every product is manufactured to your exact specifications, please review our shipping policy carefully before placing your order.

Shipping Methods and Costs

All of our products are custom-made, and delivery costs are calculated based on the size, weight and delivery location of your order.

The exact shipping fee will be clearly displayed during the checkout process before you complete your purchase.

Delivery Times

As all windows are made to order, delivery times may vary depending on your specification and requirements.

As a general guide:

• uPVC Sliding Sash Windows: Approximately 2 to 3 weeks from order confirmation

Please note that these are estimated timeframes and may vary depending on production schedules, seasonal demand or bespoke options selected.

Once your order is confirmed, we will provide a more accurate delivery estimate.

Order Processing

Production begins once your order has been confirmed and all required details, including measurements and specifications, have been received.

You will receive a confirmation email outlining your order details and estimated delivery timeframe.

Tracking Your Order

As our products are delivered directly from the factory using dedicated transport, standard tracking numbers are not available.

However:

• You will be informed of your expected delivery date
• The delivery driver will contact you prior to arrival

Delivery Locations

We deliver to most locations across mainland UK.

Some remote areas may be excluded or may require additional delivery charges.

If you require delivery outside mainland UK, please contact us before placing your order to discuss available options.

Important Delivery Information

While we aim to meet all delivery estimates, delays may occasionally occur due to factors outside our control, such as production delays or transport issues. In such cases, we will keep you informed.

Please ensure that someone is available to receive the delivery. As sash windows are large and heavy items, you may need assistance to safely unload them.

Returns and Refunds

As all products are made-to-measure, returns are not accepted unless the item is damaged or does not match the agreed specification.

Please refer to our Returns Policy below for full details.

Contact Us

If you have any questions regarding your order or delivery, please contact us:

📧 sales@slidingsashwindowsuk.co.uk
🌐 https://slidingsashwindowsuk.co.uk

🔁 Returns Policy

Sliding Sash Windows UK

At Sliding Sash Windows UK, all of our products are manufactured to your exact specifications. Due to the bespoke nature of our windows, our returns policy is outlined below.

Non-Returnable Products

All products are made-to-measure based on the information provided by you at the time of ordering.

For this reason, we cannot accept returns or offer refunds unless the product is faulty, damaged or does not match the agreed specification.

Damaged or Defective Products

We take great care to ensure your order arrives in excellent condition. However, if there is an issue, please follow the steps below.

Inspect Upon Delivery

You should inspect all items as soon as they are delivered. If you notice any damage, this should be reported immediately and noted at the time of delivery where possible.

Report the Issue

You must contact us within 48 hours of delivery by emailing:

📧 sales@slidingsashwindowsuk.co.uk

Please include:

• Your order number
• A clear description of the issue
• Photographs showing the damage or defect

Resolution

Once your claim has been reviewed, we will assess the issue and determine the most appropriate solution. This may include:

• Repairing the product
• Replacing the product
• Offering a partial or full refund where repair or replacement is not possible

Incorrect Measurements

It is the customer’s responsibility to ensure that all measurements provided are accurate.

We cannot accept responsibility for issues arising from incorrect measurements supplied at the time of order.

If you require guidance on measuring, we strongly recommend contacting us before placing your order.

Contact Us

If you have any questions about returns, repairs or your order, please contact us:

📧 sales@slidingsashwindowsuk.co.uk
🌐 https://slidingsashwindowsuk.co.uk