Terms And Conditions

1. Definitions and Interpretation

Business Day means any day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Conditions means these terms and conditions as amended from time to time.

Contract means the agreement between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions.

Customer means the person purchasing the Goods from the Supplier.

Delivery Location has the meaning given in clause 5.3.

Force Majeure Event means any event, circumstance or cause beyond a party’s reasonable control.

Goods means the products (or any part of them) detailed in the Quotation and/or Order Confirmation.

Guarantee Document means the Supplier’s guarantee document relating to the Goods, available upon request.

Order means the Customer’s order for the Goods, typically confirmed via email or through the Supplier’s online ordering system.

Order Confirmation means the Supplier’s written confirmation of the Order, including any details sent to the Customer.

Quotation means a quotation issued by the Supplier for the supply of Goods.

Specification means the agreed details, measurements, drawings or requirements for the Goods.

Supplier means Sliding Sash Windows UK, operating via https://slidingsashwindowsuk.co.uk.

1.1

A person includes an individual, company or organisation.

1.2

References to a party include its successors and permitted assigns.

1.3

References to legislation include any amendments or re-enactments.

1.4

Words such as including or for example are illustrative only.

1.5

References to writing include email communication.

1.6

Headings are for convenience only and do not affect interpretation.

2. Basis of Contract

2.1

These Conditions apply to all Contracts and override any other terms proposed by the Customer.

2.2

A Quotation does not constitute an offer and is valid for 30 Business Days unless stated otherwise.

2.3

The Order constitutes an offer by the Customer. The Customer is responsible for ensuring all details, specifications and measurements are accurate.

If any changes are required, the Customer must notify the Supplier as soon as possible. The Supplier may confirm changes in writing but is not obliged to accept them.

2.4

The Order is only accepted when:

• A deposit has been paid, and
• The Supplier issues an Order Confirmation

At this point, the Contract is formed.

If the Customer cancels after Order Confirmation, an administration fee will apply:

• 5% of the order value
• Minimum £250

If the Supplier cannot fulfil the Order, the Customer will be informed and no order will be processed.

2.5

Each Order will be assigned a reference number, which must be used in all communication.

2.6

Images, brochures and descriptions are for guidance only and may not exactly match the final product.

2.7

Due to manufacturing tolerances, measurements may vary slightly.

2.8

Delivery is primarily within mainland UK. Orders outside this area may be accepted at the Supplier’s discretion.

2.9

Errors or omissions in quotations or confirmations shall not be binding.

3. Changes to Orders

Once an Order has been accepted, it cannot be changed or cancelled as all Goods are made-to-measure.

4. Goods

4.1

Goods are described in the Order Confirmation.

4.2

Where Goods are made to Customer specifications, the Customer is responsible for ensuring no third-party rights are infringed.

4.3

The Supplier may amend specifications where required by law or regulation.

5. Delivery

5.1

Delivery is arranged after full payment is received.

5.2

We deliver to mainland UK only. Some areas may be excluded.

5.3

Delivery is made to the agreed location.

5.4

Delivery is kerbside only. The Customer must ensure adequate assistance is available to unload goods safely.

Risk transfers to the Customer upon delivery.

5.5

Delivery dates are estimates only and delays may occur.

5.6

If delivery fails due to Supplier fault, liability is limited to direct costs.

5.7

If the Customer fails to accept delivery:

• Delivery may be deemed complete
• Storage and redelivery charges may apply

5.8

If delivery is not accepted within a reasonable time, goods may be resold.

5.9

Goods may be delivered in instalments.

6. Title

Ownership remains with the Supplier until full payment is received.

7. Guarantee

7.1

Goods are covered under the Supplier’s Guarantee Document.

7.2

The guarantee applies only under normal use and proper maintenance.

7.3

Defects must be reported promptly via email.

7.4

The guarantee period begins on delivery.

7.5

The guarantee does not cover:

• Wear and tear
• Incorrect installation
• Misuse or neglect
• Environmental conditions
• Modifications or unauthorised repairs

7.6

Defects must be reported within 28 days of discovery.

7.7

Claims may be rejected if conditions are not met.

7.8

Remedies are limited to repair, replacement or refund.

7.9

Guarantee applies only within mainland UK.

7.10

Guarantee is non-transferable.

8. Price and Payment

Prices are set out in the Order Confirmation and include VAT.

A deposit is required to confirm the Order.

Full payment must be made before delivery.

Late payments may incur interest at 4% above the Bank of England base rate.

9. Limitation of Liability

The Supplier’s liability is limited to the value of the Goods.

We are not liable for indirect losses such as:

• Loss of profit
• Loss of business
• Loss of data

Nothing excludes liability where unlawful.

10. Termination

Orders cannot be cancelled once confirmed due to bespoke manufacturing.

The Supplier may cancel Orders where necessary and refund payments if applicable.

11. Force Majeure

Neither party is liable for delays caused by events outside their control, including:

• Natural disasters
• Pandemics
• Government restrictions
• Supply chain disruptions

12. General

The Contract represents the entire agreement.

No changes are valid unless agreed in writing.

The Customer may not transfer rights without consent.13. Governing Law

These terms are governed by the laws of England and Wales.

All disputes are subject to the jurisdiction of the courts of England and Wales.

14. Exports

Export orders may be accepted at the Supplier’s discretion.

Delivery is complete once goods are handed to a UK-based shipping agent.

The Supplier is not responsible for international transport, duties or compliance.

Guarantees do not apply outside mainland UK.